Cancellation & Refund Policy
This policy explains how cancellations, rescheduling, and refunds are handled. Specific terms shown during booking for a particular experience are part of that booking agreement.
If Sunrise Paddles cancels
Safety comes first. Sunrise Paddles may cancel, delay, relocate, shorten, or reschedule an experience because of weather, water conditions, guide availability, equipment issues, unsafe conditions, or other circumstances that make the planned activity impractical or unsafe.
If Sunrise Paddles cancels an experience and a reasonable reschedule does not work for the guest, the guest may choose a refund of the amount paid for that cancelled experience unless a different lawful remedy was expressly agreed at purchase.
If a guest needs to cancel or reschedule
The customer-cancellation and rescheduling terms displayed at the time of booking control for that reservation. Until Sunrise Paddles adopts a single permanent cancellation window across all experiences, guests should review the terms shown before completing a purchase.
If no specific cancellation term was displayed for a reservation, contact Sunrise Paddles through the Contact page as soon as possible before the scheduled start time. Sunrise Paddles will review the circumstances and any amounts already committed to the reservation.
Late arrivals and no-shows
Because guided activities may need to launch on time, late arrival can shorten or prevent participation. A late arrival or no-show is not automatically entitled to a refund unless required by law or the booking terms state otherwise.
Changes to an experience
A reasonable change to route, launch location, timing, or activity details for safety or conditions does not automatically mean the experience has been cancelled, provided the essential nature of the purchased experience can still be delivered.
How refunds are issued
Approved refunds are generally returned through the original payment method when possible. Processing times may depend on the payment provider.